Onward's signature service is called a Companion Ride. Companion Rides are a door-through-door ride-share alternative for anyone who needs a little extra assistance. Perfect for elderly riders, dialysis patients, patients going home from low acuity procedures, or anyone who just needs a little extra help.
Companion Rides are facilitated by our team members called "Companion Drivers".
Companion Drivers are the friendly faces that riders engage with to and from their destination. They are specially trained to assist riders, offering assistance into and out of their vehicles, and all the way through the door of the destination!
Get it? Door-Through-Door, not Curb to Curb.
During Companion Driver training, team members learn to fold and unfold wheelchairs/walkers, obtain CPR and First Aid Certifications, learn special patient handling skills, and must pass background checks before setting out on their first ride.
Here are a few more things that we're known for:
Many of our riders build relationships with their Companion drivers over time. Rider preferences in the app designate favorite Companion Drivers to pick up specific riders. In our experience, we've seen these recurring trips turn into the basis of friendships where both riders and drivers look forward to seeing each other. We can't guarantee you'll get the same person as they might be on vacation or sick, but our concierge team trys their best.
Round Trip Services
Errands and appointments can take a while, but Onward's drivers will wait for you, so that you don't have to book multiple rides or interact with different drivers. Booking a round-trip ride is optional, but easy to do if you need it. You'll see it when you book your next ride in the trip-type field.
Riders often use a companion ride to and from medical appointments such as Dialysis. If you have a recurring need for transportation, it's easy to schedule multiple trips in advance. If you need help, our concierge team would be happy to assist (1-800-700-4797)
Whether it is carrying your groceries at the store and unpacking them once you get home, or capturing notes from your doctor's visit, Onward's drivers go above and beyond.
Multiple Stops or People
Want to stop at the pharmacy on your way home from the grocery store? No problem. Want to bring a friend along with you to the museum? We've got you covered.
Whether you're booking a ride for tomorrow, next month, or for every Tuesday and Thursday, Onward is there for you. Reservations can be made via our mobile app, website or by telephone.
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