Companion Rides are our most popular service, but for riders who require a different level of assistance, Wheelchair and Gurney options are available.
The majority of our NEMT transportation ordering is conducted by our Hospital and Adult Day program partners, but ordering a wheelchair or gurney van is simple and often saves considerable time compared to coordination over the phone.
Onward partners with regional transportation partners to enable the ordering of multiple levels of transportation based on the need of the rider/patient.
If you are an individual rider looking to schedule a Wheelchair or Gurney transport, you may do so in the app or by contacting the Concierge team at 1-800-700-4797. Please note that these trips should be scheduled at least 24 hours in advance.