COVID-19 Protocol

Onward Rides provides services that directly impact the work of essential businesses. For this reason, we will continue to operate, providing rides to reach medical appointments and procedures.

Continuing To Drive

For the safety of our driver teams and riders, protective masks are required during all interaction with riders. Masks must be worn regardless of vaccination status. We strongly encourage unvaccinated drivers to obtain the COVID-19 vaccine. To Self-schedule a COVID-19 Vaccination, or find a vaccination site near you, please visit http://www.vaccines.gov/.

Drivers who elect to pause their service due to concerns around the COVID-19 pandemic will not jeopardize their contract and will be able to return to the Onward Driver Team at which time they are comfortable.

Drivers are not allowed to conduct rides if any of the below are true:

1. The driver is subject to Federal, State, or local quarantine or isolation orders related to COVID-19.

2. The driver is advised by a health care provider to self-quarantine or self-isolate due to concerns related to COVID-19

3. The driver is prohibited from working due to health concerns related to the potential transmission of COVID-19

Drivers are required to keep their car clean and to stay home if they feel symptomatic or have tested positive for COVID-19. At our San Leandro Headquarters, drivers are provider hand sanitizer, disinfectant wipes and masks. To arrange a pick up, please contact the concierge team at [e-mail].

Passenger Safety Measures

All riders will be asked about the necessity of their travel when booking a ride.

Appointments pertaining to their access to the doctor or medical treatments will continue to be supported (i.e., dialysis).

Riders are not allowed to schedule rides if any of the following COVID-19 related reasons are true:

1. If the rider is subject to Federal, State, or local quarantine or isolation order related to COVID-19

2. If the rider is advised by a health care provider to self-quarantine or self-isolate due to concerns related to COVID-19

3. If the rider is prohibited from traveling due to health concerns related to the potential transmission of COVID-19.

The safety of our Riders and Drivers is our priority. We have implemented the following safety measures to elevate the safety of our patrons and team during rides.

• Drivers and riders are required to wear face masks at all times. If the rider does not have a mask, one must be provided to them. If the rider refuses to wear a mask, notify Onward Concierge and we will cancel the ride on behalf of the rider.

• Social distancing is important. Rider's should always sit in the back as this allows for the greatest distance between the rider and driver.

• Drivers will wipe down high-touch areas of their vehicle with a disinfectant wipe before and after each ride. Locations include but are not limited to: Door frames, handles, headrests, windows, seat belt, buckles, and the trunk latch.

• We ask riders use hand sanitizer for themselves before and after each ride. Drivers are supplied hand sanitizer and should offer it to riders before and after each ride.

• When possible, windows should be kept open in your vehicle as this allows for better ventilation and for air to circulate.