Wait and Return Trip Basics

In Onward our trip Coordinators can book 3 different ride types, 1) One Way; 2) Wait and Return; and 3) Deliveries.   If a trip is booked as a Wait and Return, the Companion Driver is expected to stay with their Rider at all times to ensure their safety unless otherwise directed.   You can identify a Wait and Return trip by looking at the ride type bubble that appears next to the ride date and time as shown in the image below. 

When completing a Wait and Return trip Companion Drivers should: Stay with your Rider at all times Keep your Onward ID badge visible Unless otherwise directed by the trip Coordinator, do not leave the facility or go wait in your car Always review the ride notes for additional instructions If your rider is taken back to an exam room and you cannot stay with them, remain in the Healthcare facility and make sure personnel know you will be driving the Rider post appointment If you have questions, contact the trip Coordinator or Concierge team Remember, often our Riders have mobility support needs, cognitive impairment, or other ailments that require them to have someone with them for the duration of their trip. As Companions we should stay with Riders for the duration of their trip for their safety.