Onward is not in the business of going fast or hurrying riders around. It's not the population that we serve and we've built our pricing to reflect this stance.
We want our riders to get into the vehicle safely and exercise caution as needed, being respectful of time. We charge a flat fee of $45 + $2.50 per mile.
Take your time getting into the vehicle and if you need help, please ask your Companion Driver for an extra hand. They're trained to go above and beyond.
For a round-trip service, the charge changes from a flat fee of $45, to a $45 hourly charge after the first hour + $2.50/mile.
Other Fees to Note:
Damages: You acknowledge and agree that Onward may, and you authorize Onward to, charge your Payment Method for any damages incurred by your Driver that were caused by a Rider during a Ride, as determined in Onward's sole discretion.
No Refunds: All fees and payments are non-refundable and non-transferable. While Onward has no obligation to provide refunds or credits relating to any Rides, it may do so in Onward's sole discretion.
Weather Days: When there is inclement weather, Onward may declare a “weather day”, which means all rides will be cancelled to ensure the safety of Drivers and Riders when roads may be icy or unsafe. If we declare a Weather Day, you will be notified, and we will cancel your ride for you. Onward Weather Day cancellations are not bound by the cancellation policy, so you will not be charged for the cancellation.