Rider Cancellation Policy

To cancel a ride, please call our Concierge team (1-800-700-4797) or cancel through the Onward Rider App.

You can cancel anytime up to 24 hours before your ride with no cancellation fee.

Canceling Within 24 Hours

If your ride has been matched to a Driver and you cancel within 24 hours before your ride, the cancellation fee will be $25.

Canceling Within 2 Hours

If canceled within 2 hours, the cancellation fee will be the entire estimated fare, with a maximum charge of $50.

The fee allows us to make sure Onward drivers are fairly compensated for the time they’ve committed to.