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  1. Onward
  2. Riders

Riders

Ordering and Managing a Ride

  • Designating a Preferred Companion Driver
  • How much notice needs to be given to book a ride?

Payments, Charges, and Policies

  • Rider Cancellation Policy
  • What should you do if your ride time changes? 
  • Companion Ride Fees
  • How much does Onward cost?
  • Rider Alteration Policy
  • Unaccompanied Minors Policy

General Rider FAQs

  • Scheduling a Wheelchair or Gurney Trip with Onward
  • Round Trip vs. 2 One Way Trips
  • Do Companion Drivers Pass Background Checks?
  • How are Companion Drivers screened and trained?
  • How are Companion Rides different from traditional ride share services like Uber/Lyft or Taxi?
  • Is Onward a fit for my Parent(s)?
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