Ordering and Managing a Ride
Payments, Charges, and Policies
- Rider Cancellation Policy
- What should you do if you need to change your ride time
- Companion Ride Fees
- How much does Onward cost?
- Rider Alteration Policy
- Unaccompanied Minors Policy
General Rider FAQs
- Service Animals
- Scheduling a Wheelchair or Gurney Trip with Onward
- Round Trip vs. 2 One Way Trips
- Do Companion Drivers Pass Background Checks?
- How are Companion Drivers screened and trained?
- How are Companion Rides different from traditional ride share services like Uber/Lyft or Taxi?