Ordering and Managing a Ride
Payments, Charges, and Policies
- Rider Cancellation Policy
- What should you do if your ride time changes?
- Companion Ride Fees
- How much does Onward cost?
- Rider Alteration Policy
- Unaccompanied Minors Policy
General Rider FAQs
- Scheduling a Wheelchair or Gurney Trip with Onward
- Round Trip vs. 2 One Way Trips
- Do Companion Drivers Pass Background Checks?
- How are Companion Drivers screened and trained?
- How are Companion Rides different from traditional ride share services like Uber/Lyft or Taxi?
- Is Onward a fit for my Parent(s)?