Riders

Ordering and Managing a Ride

• Designating a Preferred Companion Driver
• How much notice needs to be given to book a ride?

Payments, Charges, and Policies

• Rider Cancellation Policy
• What should you do if your ride time changes? 
• Companion Ride Fees
• How much does Onward cost?
• Rider Alteration Policy
• Unaccompanied Minors Policy

General Rider FAQs

• Scheduling a Wheelchair or Gurney Trip with Onward
• Round Trip vs. 2 One Way Trips
• Do Companion Drivers Pass Background Checks?
• How are Companion Drivers screened and trained?
• How are Companion Rides different from traditional ride share services like Uber/Lyft or Taxi?
• Is Onward a fit for my Parent(s)?

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